NetAspHosting is a business unit of Advanced Systems. Official company website: www.advancedsystems.com.br
To use NetAspHosting plans/services, the client must read and agree to the Terms of Use described below:
OUR ZERO-TOLERANCE POLICY AGAINST SPAM
NetAspHosting upholds, supports, and enforces a ZERO-TOLERANCE policy regarding the sending of mass emails, unsolicited messages (of any kind and for any purpose), and SPAM. Safelists and double opt-in mechanisms will be considered and treated as SPAM. Any account used to send SPAM will be terminated with or without prior notice.
Websites that advertise or promote themselves via SPAM ("spamvertised") cannot be hosted on our servers. This rule includes—but is not limited to—SPAM sent via fax, email, instant messaging, or Usenet/Newsgroups. No organization or entity listed by Barracuda may use our services. Any account that causes one of our server IPs to be blacklisted will be immediately suspended and/or terminated.
REGARDING BACKUPS
We recommend that the client perform frequent backups to prevent data loss. As this is an online service involving technology, physical disk (HDD) failure—while rare—can occur, potentially resulting in data loss. The client is responsible for their own backups and data; they must perform backups as frequently as deemed necessary based on the importance of their system or website content (depending on importance, we recommend up to twice daily—morning and evening). Backups should cover both system files and databases, and copies should be saved locally whenever possible to ensure data can be restored in the event of a server failure. We do not perform backups. If you require database-only backups, we recommend purchasing a Handy Backup license at a discount via this link: https://www.handybackup.net?via=111ggggda. In the shopping cart, click the "Add promo code" button and apply the coupon **ADVANCEDSYSTEMS** to receive the discount.
We offer a video tutorial demonstrating how to securely back up multiple databases using Handy Backup at this link: https://netasphosting.com/blog/handybackup
You can also perform backups via FTP (for Access databases), MySQL Admin (for MySQL databases), or your SQL Server administration tool. For SQL Server and MySQL databases, backups can also be performed within Plesk by accessing the "Databases" menu and selecting the "Export Dump" option (VIDEO TUTORIAL ON PLESK BACKUPS). For email, we recommend using Outlook and synchronizing accounts daily to prevent data loss. In the event of a server failure or hard drive malfunction, the client is responsible for restoring their backups to the server once service is re-established, if necessary.
NetAspHosting reserves the right to request changes to (or deactivate, if necessary) any website, account, database, or other component that does not comply with established policies. We also reserve the right to implement emergency modifications based on reasonable criteria.
DEVELOPMENT METHODOLOGY
We recommend that clients avoid developing systems and databases directly on the server. Develop all source code and create databases locally before uploading them to the server. Alternatively, if you prefer to develop directly on the server, you should immediately—or on the same day—back up the server files and the updated database to a local location. This ensures you have a copy of the database and source code on your computer—providing greater peace of mind and security—in the event of a server issue.
7-DAY UNCONDITIONAL GUARANTEE
We offer a full 7-day guarantee starting from the moment access to your Plesk account is granted. If you are not satisfied within these 7 days, you may request a refund for the amount paid, regardless of the chosen plan or billing cycle. To cancel and receive a refund, please contact us via email at [email protected] or through our finance department's WhatsApp: +55 61 999798338.
USE OF TRADEMARKS OR COPYRIGHTED CONTENT
If the use of trademarks (in image, video, or audio format) or any copyrighted content is detected, NetAspHosting reserves the right to cancel your hosting service and delete all your files, with or without prior notice. Please ensure you have authorization to use the images, videos, audio, or any other content hosted on your account to avoid issues with copyright holders.
SMTP EMAIL SENDING LIMITS
Sending emails via SMTP forms is intended exclusively for receiving inquiries regarding orders, quotes, or customer messages submitted through forms. All hosting plans have hourly email sending limits, which vary by plan. If you wish or need to send a large volume of emails, you must contract a separate email marketing server (we recommend TurboSMTP—https://serversmtp.com/—which offers a 99.9% delivery rate) or any other SMTP server of your choice.
ACCOUNT ACTIVATION / REGISTRATION EMAIL
Your account will be activated once payment for the contracted service(s) has been confirmed as received. This confirmation is obtained from the financial institution processing the transaction and is validated after the legitimacy of the payment is verified.
When signing up for the service, the client must provide an email address that does not belong to any of the domains being hosted under the plan. This email address will be used for communication between NetAspHosting and the client; therefore, it is the client's responsibility to keep their registration details up to date. Providing false identification information will result in the cancellation of your account.
If necessary, the client may register more than one email address in their Client Area to receive emails sent by NetAspHosting.
For any service purchased via credit card, we may request information to verify the legitimacy of the purchase. Failure to comply with this request may result in the order being deemed fraudulent and subsequently declined.
We will contact you via WhatsApp using the mobile number provided during registration regarding billing matters or to confirm cancellations.
CONTENT
Auction sites, social networks, and games are strictly prohibited on our servers.
All services offered by NetAspHosting are intended for lawful purposes. The client agrees to hold NetAspHosting harmless from any liability arising from the misuse of its services. Using our services in a manner that violates trademark or patent registrations and/or infringes upon copyright or intellectual property rights is expressly prohibited. This includes—but is not limited to—the unauthorized dissemination or distribution of music, videos, books, photographs, or any other legally protected material. The sale or promotion of any illicit product will result in the immediate cancellation of your account.
If you believe that your copyrights and/or trademarks are being infringed upon through services contracted with us, please send an email to [email protected] with all relevant information regarding the matter. – Examples of unacceptable materials on shared plans (hosting/reseller plans): IRC bots, web-proxy and/or anonymizer scripts, unlicensed (pirated) software, sites and forums distributing or promoting cracks/cheats/warez, executable files (*.exe, *.com, *.msi, etc.) and disk images (*.img, *.iso, *.nrg, *.bin, etc.), mirrors (mirroring other sites), data repositories, dedicated banner ad services (rotating banners), affiliate servers, topsite scripts, escrow services, HYIPs (High-Yield Investment Programs) and similar schemes, investment sites such as Forex and e-Gold exchanges, AutoSurf systems, fraudulent programs (Bank Debenture Trading Programs, Prime Bank Programs, etc.), lottery sites, MUDs/RPGs, sites promoting racism/hate/bigotry, hacking-related sites, malicious scripts (such as IP scanners, brute-force/password-cracking attacks, mass emailing), sites hosting or distributing any type of malware, and any site promoting or facilitating illegal activities.
A shared account may not be used as a backup or storage device (with the exception of a single backup of your own DirectAdmin/cPanel/Plesk account). Likewise, making files available for download is not permitted. – Examples of unacceptable material on dedicated server plans:
Unlicensed (pirated) software; sites and forums distributing or promoting cracks, cheats, or warez; escrow services (financial activities involving security deposits); HYIPs (High-Yield Investment Programs) and similar schemes; investment sites such as Forex and e-Gold exchanges; trading of any product or merchandise without proper ownership or explicit permission; AutoSurf/PTC/PTS/PPC sites (traffic exchange systems); fraudulent programs (Bank Debenture Trading Programs, Prime Bank Programs, etc.); lottery sites; sites promoting racism, hate, or bigotry; sites related to hacking; malicious scripts (such as IP scanners, brute-force/password-cracking attacks, or mass emailing); sites hosting or distributing any type of malware; and any site promoting or advertising illegal activities.
We reserve the right to refuse service or the provision of resources to any individual. Any material deemed obscene, illegal, or in violation of these terms of use will be removed from our servers, with or without prior notice.
Clients are allowed a maximum of 48 hours to respond to any email sent to them. Failure to respond to an email from the abuse/complaints department ([email protected]) within 48 hours may result in the suspension or termination of your account. All matters related to abuse reports or complaints must be handled via email.
If you are unsure about the legality of hosting your sites or services with us, please contact us at [email protected], describing the nature of your activity and highlighting key aspects that might raise questions regarding its acceptability. We look forward to serving you.
The sexual exploitation of minors—including, but not limited to, child pornography, full or partial nudity of children and adolescents, pedophilia, and related activities—is strictly prohibited. Any account using our services to distribute or host material containing such content will be immediately suspended without prior notice, and the matter will be reported to the competent authorities.
Note to resellers: If one of your accounts commits this type of violation, we will suspend it and notify you so that you may terminate it yourself. Furthermore, we will monitor the other accounts.
It is the client's sole responsibility to ensure that scripts or programs installed on their account are secure and that folder/directory permissions are set correctly (regardless of the installation method used). Folders/directories must be configured with 755 permissions (or more restrictive). Files must be configured with 644 permissions (or more restrictive). The client is solely responsible for all actions resulting from the use of their account, including maintaining the security of their system access credentials (username/password). It is essential that clients always use secure passwords. If an insecure password is detected, the account may be suspended until a new password is set (one that is long, complex, and difficult to guess).
Periodic audits may be conducted on our servers to prevent the use of insecure passwords. If an audit identifies an insecure password on your account, we will notify you and provide a deadline for changing it.
We strongly recommend using long passwords (at least 12 characters) that combine uppercase and lowercase letters, numbers, and special characters.
REGARDING WEBSITE BLOCKING
Any losses resulting from website blocking are the sole responsibility of the client, who has likely violated a server policy regarding website hosting. We act solely as resellers and do not cover losses related to marketing or website blocking. It is the client's responsibility to perform daily backups to prevent losses; we reserve the right to refuse hosting for any site—for any reason—based on our liability regarding content hosted on our servers. Please be advised that, in some instances, a site may be blocked automatically and without our prior knowledge by server-side tools designed to protect against phishing, hacking, and other threats; your site could be mistakenly flagged as a malicious or phishing site. In such cases, the blocking action is taken by the server itself rather than by us, and we will no longer accept the site for hosting, requiring you to move it to a server outside of NetAspHosting.
PAYMENTS
The client agrees to make advance payments for contracted services throughout the duration of the plan. We send a Mercado Pago payment link via email 10 days before the due date, 5 days before the due date, and on the due date itself. If payment is not made within 5 days of the due date, the account will be cancelled, and all data will be permanently deleted with no possibility of recovery.
As a NetAspHosting client, you are solely responsible for keeping up with all payment obligations and for providing identifying information when using payment methods that require proof (such as bank deposits or transfers). Please contact our Finance Department ([email protected]) for information regarding late payment penalties and interest. Once outstanding balances are settled (and proof is provided), the account will be reactivated within one business day (average processing time is 10 minutes).
All plans and services offered by NetAspHosting will be suspended after one day of non-payment. After five days of non-payment, services will be cancelled, and all data will be removed from our servers with no possibility of recovery.
For all plans offered by our company, any outstanding payment for additional services will result in the suspension of the entire plan. The due date is always the same day of the month as the plan's activation date.
NetAspHosting reserves the right to change advertised plan prices at any time in accordance with market trends.
BACKUPS
NetAspHosting is NOT responsible for files and/or other data stored in your account. The plan does not guarantee the recovery of lost information resulting from any eventuality; use it at your own risk. The client agrees to assume full responsibility for the files contained on our servers and to maintain their own backups off-server.
NetAspHosting performs automatic weekly backups on weekends to avoid overloading the server.
CANCELLATIONS AND REFUNDS
NetAspHosting reserves the right to cancel, at any time, any account that violates our terms of use. Accounts cancelled due to a breach of the terms of use are not eligible for a refund.
Any disrespectful behavior toward our team members may result in the suspension or termination of your account.
Clients may request account cancellation at any time via the Client Portal.
NetAspHosting offers a refund guarantee of up to 7 days for the cost of the contracted plan if the client is not satisfied with the plan's features.
Accounts suspended or terminated for violating the clauses of these terms of use are NOT eligible for the refund guarantee.
Before requesting cancellation, the client must back up their data. Once the cancellation request is made, the account and all associated information will be deleted and cannot be recovered.
RESOURCE USAGE
Shared server users may NOT:
a) Use 25% or more of the server's processing, memory, disk usage, Internet bandwidth, etc., for periods of 90 seconds or longer. There are numerous reasons why an account might exhibit this behavior, such as: highly popular sites with a large number of simultaneous visitors, content management system plugins, poorly developed scripts, CGI scripts, or excessive use of FTP, PHP, HTTP, databases, etc.;
b) Run stand-alone applications on the server. This includes any type of daemon, such as IRCd;
c) Run any type of web spider or indexer (including Google Cache/AdSpy) on shared servers;
d) Run any application that interacts with IRC (Internet Relay Chat) networks;
e) Run any BitTorrent application, tracker, or similar software. Linking to legal torrents is permitted, but hosting (storing) them on our shared servers is not;
f) Participate in any file-sharing or peer-to-peer (P2P) activities;
g) Run any type of game server, such as Counter-Strike, Half-Life, Battlefield 1942, etc.;
h) Host any type of executable program (extensions .exe, .com, .bat, etc.) that could be or is infected with a virus;
i) Schedule tasks (cron jobs) with intervals of less than 15 minutes;
j) Websites or any other applications exhibiting behavior incompatible with a shared environment may be suspended and required to migrate to a dedicated environment;
k) Hosting any type of phishing files on our servers—whether shared or dedicated—is strictly prohibited. If any such activity is identified, we will automatically remove the account from our servers and cancel the plan, with no right to a refund; TRAFFIC (BANDWIDTH) USAGE
All NetAspHosting plans come with unlimited traffic. Bandwidth is unlimited on all plans.
AVAILABILITY (UPTIME) GUARANTEES
On average, our servers maintain a 99.9% uptime rate. Servers may occasionally undergo maintenance—usually during the early morning hours—causing the rate to dip slightly; however, the monthly average remains at 99.9% uptime
This guarantee applies to shared servers.
INDEMNIFICATION
The client agrees to indemnify and hold NetAspHosting harmless from any and all claims, liabilities, losses, damages, and expenses (including legal fees arising from actions against NetAspHosting, its agents, clients, offices, and employees) that may arise or result from any services provided or performed (or scheduled for performance) or from any product marketed by the client, its agents, employees, or partners. The client agrees to indemnify NetAspHosting against any and all liability arising from: I) any injury to persons or property resulting from the marketing of products and/or services promoted or distributed via the contracted plans; II) any material promoted/distributed by the client that may violate national and/or international laws, including copyright and intellectual property laws; III) copyright infringement; IV) any defective product/service marketed via plans hosted on our servers.
The client is solely responsible for any consequences arising from the misuse of the contracted plan.
In the event of a serious issue involving NetAspHosting personnel or our servers, or any occurrence causing service unavailability (whether temporary or permanent), the client shall be entitled to compensation for the amount paid for hosting during the affected month; for semi-annual or annual plans, compensation shall cover the hosting fees for the remaining, unfulfilled service period. Therefore, we strongly recommend that clients operating systems, e-commerce platforms, SaaS, or other online software—particularly those utilizing databases or uploading images, videos, or general files—perform preventive backups (or even daily backups, twice a day, depending on the importance of the data) to prevent information loss. LEGAL MATTERS
In the event of legal proceedings against NetAspHosting where the client is found to be in breach of any contractual clauses, the client shall be liable for all associated costs. These include attorney fees; expenses for travel, meals, and accommodation; and compensation for lost profits resulting from time spent resolving the legal issues. We strongly advise clients choosing NetAspHosting to read this entire contract carefully—as many times as necessary to ensure full understanding—and to print and review it if needed to avoid future issues. If you do not agree with any clause, we earnestly request that you do not use our service. Our company strictly adheres to the specifications outlined in this contract; these constitute the rules, recommendations, and terms of service necessary for our operations.
In the event of issues with our hosting providers, we may provide alternative hosting similar to the contracted plan from a different provider; the client would be subject to paying the same rate or—depending on the market cost of the new hosting—a lower or higher amount. Alternatively, if the client does not agree to the change or does not wish to migrate servers, we can refund the amounts paid for any unused months under our monthly, semi-annual, or annual plans.
SUPPORT
NetAspHosting does not provide support for third-party applications, regardless of the situation, platform, or programming language (e.g., ASP, PHP, .NET, JavaScript). We do not offer support for issues related to programming, installation, configuration, backups, or similar matters. Our support services cover server-related issues, such as server downtime and SSL problems. We provide tutorials on connecting to supported databases (MySQL, SQL Server, and Access) on our blog at: https://netasphosting.com/blog. We provide technical support at the following address: https://aa2.com.br/support.
COMPATIBILITY
If the website or system to be hosted on NetAspHosting is incompatible with our servers for any reason—such as version mismatches, language issues, or any other problem preventing the site or system from running—the client is responsible for making (or hiring someone to make) the necessary changes to their code or algorithms to meet our server's technical requirements. We do not perform such modifications, nor do we maintain a programming team for this purpose.
EXCEEDING PLAN LIMITS
If plan limits are exceeded, the service will automatically become unavailable. Should the site become unavailable for this reason, the client must delete unnecessary files or upgrade the plan to prevent further service suspensions. These suspensions are automatic and occur whenever the client exceeds the limits of their contracted plan.
OTHER RESPONSIBILITIES
NetAspHosting is not liable for any damages your company or business may incur. NetAspHosting offers no warranties of any kind, whether implied or express, regarding the services it provides. NetAspHosting makes no guarantees regarding merchantability or fitness for any particular purpose. This includes data loss resulting from delays, non-delivery, misdelivery, or any service interruptions caused by NetAspHosting and/or its employees.
DISCLOSURE FOR LAW ENFORCEMENT PURPOSES
NetAspHosting may provide any client's data to competent authorities so that they may take appropriate measures in accordance with applicable law. Information regarding client data may be disclosed upon request by competent bodies without the client being aware or notified. NetAspHosting is fully committed to ensuring that laws are duly observed.
PLAN UPGRADES/DOWNGRADES
Clients may upgrade or downgrade from any plan to any other plan.
DATA DELETION FOR CONTRACT VIOLATIONS
If a client violates any clause of this contract, they may lose access to the control panel, and all their files may be deleted without prior notice. We ask that you carefully read and strictly adhere to all contractual terms set forth in this document.
POINTING THE MAIN DOMAIN TO OUR SERVER
The main domain (associated with the hosting service) must be pointed to our server; otherwise, the service will be unavailable. We do not guarantee functionality or provide support to clients who fail to point the main domain to the server. This domain must be registered, valid, and correctly pointed to our DNS. For questions regarding how to point your domain to our server, please consult our blog at the following link: https://netasphosting.com/blog/postagem.asp?lngConteudo=30
REGARDING TECHNICAL ISSUES
In the event of a technical issue, our team is prepared to do its utmost to resolve it as quickly as possible. We do not offer compensation for damages or losses resulting from server failure or service unavailability. Server issues may affect the uptime rate. If you do not agree to this, please do not use our services. In the event of data loss, the client must restore their most recent backup to the server or obtain our weekly backup.
REGARDING THE CONTROL PANEL
The panel used to manage and control your website or system is Plesk. Plesk is a hosting control panel that offers a user-friendly interface and automation tools. These comprehensive tools help save time, making Plesk a popular choice among web professionals. We do not provide SSH access.
CHANGES TO THE TERMS OF USE
NetAspHosting reserves the right to revise its service policies at any time, with or without prior notice. Any changes to this agreement take effect immediately upon the update of the policies. Use of the service constitutes full and unconditional acceptance of this agreement.
REGARDING THE FORUM
To resolve any disputes concerning the service, the designated venue is the Forum of Sobradinho - DF, Brazil